Refund & Cancellation Policy

You can cancel a Pro subscription at any time from Settings → Plan & Billing, or by emailing support@betterdesign.ai. Cancelling stops the next renewal. It does not cut your access off immediately: you keep Pro until the end of the billing period you have already paid for, and your account then moves to the free Basic plan.

Nothing is deleted when you cancel. Your saved screens stay saved, and screens you have already copied into Figma remain in your Figma files. If you change your mind before the period ends, you can resume the subscription from the same page without paying again.

We refund your payment in full when all of the following are true:

• It is the first Pro payment on your account (monthly or yearly);
• You ask within 7 days of that payment; and
• You have used fewer than 3 credits since that payment (1 credit = 1 Copy to Figma).

We also always refund in full any duplicate charge, or any charge made after you had already cancelled.

• Renewal payments. Cancel before your renewal date to avoid the next charge.
• Requests made more than 7 days after the payment.
• Payments where 3 or more credits have been used since the payment.
• Unused time or unused credits. We don't issue partial or pro-rated refunds.
• Accounts suspended or closed for breaching our Terms & Conditions.

Email support@betterdesign.ai from the email address on your BetterDesign account with the subject “Refund request”. Include the date and amount of the payment and, if you have it, the Razorpay payment or subscription ID from your receipt.

We review refund requests within two business days and confirm the outcome by email. Approved refunds are issued through Razorpay to the original payment method, in the currency you were charged. Once issued, a refund typically reaches your account within 5–7 business days, depending on your bank or card issuer.

When a refund is approved, the subscription it relates to is cancelled at the same time and your account moves to the free Basic plan.

For international cards, the amount that reaches you may differ slightly from the amount charged because of exchange-rate movements and fees set by your bank. These are outside our control.

If money was debited but your subscription did not activate, the payment is normally reversed automatically by Razorpay or your bank within 5–7 business days. If it hasn't been reversed or your plan hasn't updated after that, email support@betterdesign.ai and we will sort it out.

Questions about this policy: support@betterdesign.ai, or see our Contact page.